Don’t shoot the messenger, part 2
I gave a customer some bad news last week. To ease the pain, I worked up three scenarios:
- The one they wanted, which is not possible
- Another they didn’t want, which is better
- Another they wanted even less, which is best
As I spoke to them, it became clear that they had already contemplated the less-desirable scenarios, and they agreed with my conclusions. So that was a nice surprise.
I doubt they will want me to help them work toward any of their possible scenarios. I wished them luck, but said that if they stick with scenario 1, I would be happy to be left out of it, because no one volunteers for a kamikaze mission, especially me. They laughed.
I reminded them of three other things to know, regardless of what happens on their project:
- All’s well that ends.
- It’s just work.
- No one will die.
They appreciated that.