A rough day
This morning’s class went awry, unfortunately. We had configured the system to do what we thought the customer needed. For almost everything I told them, they said, “we would never do that.” Then they asked about various things they claimed were missing. None of the core team knew about them. Apparently whoever the customer had told about the requirements never wrote them down, and then that person left the project. So today I was trying to teach them a system and a process that didn’t do what the customer wanted.
It was most uncomfortable. After 45 minutes of back-and-forth questions and answers, I finally told them that we’d revisit these topics later, after the questions were sorted out and answered, the system was reconfigured, and I had had a chance to update the training materials.
They weren’t upset with me, but they were upset with people who aren’t around anymore, for not passing their configuration requests to the rest of the team. Sigh.
Onward and upward.